bee998 Privacy Policy

1 Data Controller

bee998 is the data controller responsible for the personal data of registered players and visitors to the bee998.app platform. As data controller, bee998 determines the purposes and means of processing personal data collected through the platform. Any queries regarding data control may be directed to [email protected].

2 Data We Collect

bee998 collects personal data across several categories depending on your interaction with the platform:

• Registration Data: Full name, date of birth, email address, mobile phone number, and residential address provided when creating an account.
• Identity Verification (KYC) Data: Government-issued identification documents (National ID, passport, driving licence), proof of address, and payment method ownership documents submitted during the verification process.
• Financial Data: Details of deposits and withdrawals including transaction amounts, timestamps, and the payment method used (bKash, Nagad, Rocket, Upay, bank transfer). Full payment credentials are not stored by bee998; these are handled by the respective payment provider.
• Account Activity Data: Login history, betting and gaming history, bonus claims, session durations, and responsible gaming tool selections.
• Technical Data: IP address, browser type and version, device type, operating system, referring URL, and pages visited within the platform.
• Communications Data: Records of your interactions with the bee998 support team via live chat or email, including the content of those communications.
• Preference Data: Language preferences, notification settings, and any personalisation choices you make within your account dashboard.

3 How We Collect Data

bee998 collects personal data through the following means:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically through cookies, web beacons, and server logs when you access and navigate the platform. Technical data such as IP address and device information is captured automatically.
• From third parties including payment processors (bKash, Nagad, Rocket), identity verification providers, and fraud prevention services, where such data is necessary to operate the platform safely and legally.

4 Purposes and Legal Basis for Processing

The table below summarises the key purposes for which bee998 processes personal data and the legal basis for each:

5 Cookies and Tracking Technologies

bee998 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit bee998.app. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and secure page access.
• Performance Cookies: Collect anonymised data about how players use the platform, which pages are visited most frequently, and where errors occur. This data helps bee998 improve the platform experience.
• Functionality Cookies: Remember your preferences and settings (e.g., language, notification preferences) so you do not need to reconfigure them on each visit.
• Analytics Cookies: Allow bee998 to understand aggregate traffic patterns and player engagement using internal analytics tools. No data from analytics cookies is sold or shared with advertising networks.

You may adjust cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use the platform.

6 Sharing of Personal Data

bee998 does not sell personal data. We may share your data with the following categories of third party only where strictly necessary:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, solely for the purpose of executing deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC and anti-money-laundering service providers engaged to verify the identity and age of players.
• Fraud Prevention and Security Services: Providers of fraud detection, cybersecurity, and platform integrity services who process data on behalf of bee998 under strict data processing agreements.
• Game Content Providers: Studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data necessary to deliver their game content. These providers do not receive personally identifiable information beyond what is required for gameplay.
• Legal and Regulatory Authorities: Where required by applicable law or in response to a valid legal request, bee998 may disclose personal data to competent authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of bee998's business assets, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third-party service providers who process personal data on behalf of bee998 are bound by contractual obligations to maintain the confidentiality and security of that data and to use it only for the specified purpose.

7 Data Retention

bee998 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal obligations. Specific retention periods include:

• Account and KYC Data: Retained for the duration of the account relationship and for a minimum of five years following account closure, in accordance with anti-money-laundering requirements.
• Transaction Records: Retained for a minimum of five years from the date of the transaction.
• Customer Support Communications: Retained for up to three years from the date of the interaction.
• Technical and Analytics Data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes; identifiable technical data is retained for up to 12 months.
• Marketing Consent Records: Retained for the duration of your consent and for one year following withdrawal of consent.

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised.

8 Your Data Rights

As a data subject, you hold the following rights in respect of your personal data held by bee998. To exercise any of these rights, please contact the support team via live chat or email:

9 Children and Minors

The bee998 platform is strictly for adults aged 21 and above. bee998 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed. If you believe a minor has registered an account on the platform, please contact the support team without delay.

10 Security Measures

bee998 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bee998 platform.
• AES-256 encryption for sensitive data stored at rest on bee998 servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is required for their specific role.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication (2FA) availability for all registered player accounts.
• Automated monitoring systems to detect and respond to suspicious access patterns or potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, bee998 will notify affected individuals and relevant authorities within a reasonable timeframe in accordance with applicable obligations.

11 Marketing Communications

bee998 may send you promotional offers, game updates, and platform news by email or in-platform notification where you have provided explicit consent at the time of registration or subsequently through your account settings. You may withdraw consent to marketing communications at any time by updating your notification preferences in the account dashboard or by contacting the support team. Withdrawal of marketing consent does not affect your ability to use the platform or the lawfulness of processing carried out prior to withdrawal.

12 Changes to This Policy

bee998 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When a material change is made, a notice will be posted on the platform and, where appropriate, registered players will be notified by email. The effective date at the top of this policy will be updated accordingly. Continued use of the platform following notification of a change constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

13 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or bee998's data handling practices, please contact our support team in the first instance:

• Live Chat: Available 24/7 inside your account dashboard.
• Email: [email protected] (plain text — not a clickable link).

bee998 will acknowledge privacy-related requests promptly and aim to provide a substantive response within 10 business days. If you are not satisfied with how bee998 has handled your concern, you may escalate the matter through the dispute resolution procedures outlined in the Terms & Conditions.